Return Policy
Returns
You have 60 days from the date your order arrives to request a return.
To be eligible, the item must be unused and in its original sealed packaging, and you'll need your order number or proof of purchase.
For hygiene reasons, we can't accept returns on bars that have been opened or used. This is standard for personal care products and is the same reason you can't return an opened bottle of shampoo to a pharmacy.
How to start a return
Email contact@jorevia.co with your order number and the reason for the return. We'll reply within 1–2 business days with return instructions.
Please don't send anything back before contacting us — unannounced returns can't be processed or refunded.
Return shipping is paid by the customer, except where the item arrived damaged, defective, or incorrect. We recommend a tracked service; we can't refund a return we don't receive.
Refunds
Once your return arrives and passes inspection, we'll email to confirm and issue your refund to the original payment method.
Refunds are processed within 5–10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund and nothing has appeared, contact us and we'll follow it up.
Original shipping charges are non-refundable.
Damaged, defective, or incorrect items
If your order arrives damaged, melted, faulty, or isn't what you ordered, email contact.jorevia.co within 7 days of delivery with photos of the item and its packaging.
We'll send a free replacement or issue a full refund, whichever you prefer, at no cost to you. No return is required in these cases.
Orders that don't arrive
If tracking shows delivered but nothing arrived, contact us within 14 days of the marked delivery date. We'll open a carrier investigation and resolve it with a replacement or refund.
If tracking hasn't updated for 10 or more days, contact us and we'll chase it with the carrier.
Cancellations and address changes
Orders move to fulfilment quickly. Email us within 12 hours of placing your order to cancel or change the delivery address at no charge.
Once an order has been dispatched we can't recall it or amend the address.
Exchanges
The quickest route is to return the original item under the terms above and place a new order once your refund is confirmed.
Contact
contact.jorevia.co We reply within 1–2 business days.
This policy does not affect your statutory rights under applicable consumer protection legislation.